Testimonials
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"Wow!  What extraordinary service and warm atmosphere.  Right from the moment you walk in, you are made welcome.  John is very kind, patient, informative, and very educated and skilled in what he does.  I sat in on the consultations with my wife and was very impressed with how John explained what was happening to my wife's hearing and how he would adjust her hearing aids to help her hear more clearly.  Both my wife and I walked in frustrated with the poor performance of her hearing aids and walked out very satisfied with her ability to hear properly again.  Thank you John.  P.S.  The TV volume is set to a normal level. Lol."
Al H.
Newcastle, ON
"I first met John Thistle a few years ago when I was diagnosed with hearing loss and prescribed hearing aids.  After several negative attempts by a hearing aid clinic, their final statement to me was “We can’t do any more for you”. That was when I met John and he took over my case. It wasn’t long before the fitting and setting problems were corrected and John has been my Hearing Instrument Specialist to this day.  A lot of “Hearing Clinics” are just interested in how many hearing aids they can sell, but John at Newcastle Hearing Solutions goes out of his way to ensure proper fit, settings and complete customer satisfaction."
Carol W.
Carrying Place, ON
"After some insistence from my family, I met with John Thistle at Newcastle Hearing Solutions.  A detailed hearing test was completed and explained thoroughly with all of my questions answered.  John was open and very honest and did not push a need for an aid on me but allowed me to try one (set up for my specifics) for a short while so that I may make my decision.  I would happily recommend John and Newcastle Hearing Solutions as a consummate professional who really understands and cares about his clients."
Ken C.
Newcastle, ON
"I have never had my hearing tested before so I did not know what to expect. The tests were very thorough, and John took the time to explain what each test was for. I was very happy with Newcastle Hearing Solutions. They were very professional and generally concerned with the problems I was having. I would highly recommend anyone who has any concerns go to Newcastle Hearing Solutions"
Larry J.
Bowmanville, ON
"I am in my sixties and have been hearing impaired for most of my life. I have attended many different clinics over the years. I had developed an impression that all clinics were basically the same. Hearing test, hearing aids – off you go. I was told at one point quite a long time ago to not get a hearing aid for my right ear as my hearing loss was too severe to be helped. My hearing aid broke one day while I was at home. My husband called the clinic that I had been going to. I was told they could see me in a month for the repair. A month! I was in tears.I found the number for Newcastle Hearing Solutions. They arranged an appointment that same day. I met John Thistle and he repaired my hearing aid for me. I was so very thankful.John informed me that he was also hearing impaired. I was sad to hear that news but at the same time felt who better to handle the issues of hearing loss than someone who suffers along with the rest of us.I had a hearing evaluation by John in a later appointment and was surprised to learn that I did have some hearing from my right ear and that a hearing aid would help. It has helped me so much.John takes the time to explain about the hearing aids and which type and make are best suited to meet my hearing needs. He makes sure the fit is perfect and quality of sound is exactly right. I have been going to Newcastle Hearing Solutions ever since. I really appreciate the warm friendly atmosphere and the excellent quality of care that I am receiving.Yes, I’m hearing impaired but I am truly confident that how I hear at this point in my life is the best it can possibly be thanks to John Thistle and his team. When I think back I’m really happy now that my hearing aid broke that day.I’m also pleased that John does earwax removal, saving time and trips to the doctor."
Pam M.
Newcastle, ON
"I am writing to thank you for the thoughtfulness and patience you and your associate gave to me. I have had several bad experiences with other hearing establishments. I bought a set of hearing aids which were never fitted or set up properly for me to be able to hear properly and could not get a satisfactory conclusion. After being without aids for about two years, my daughter in law said I must get help and proceeded to make an appointment for me at a well recommended hearing specialist Newcastle Hearing Solutions (John Thistle). The thoroughness with which you conducted your first examination and testing was so much more than had been shown me by the previous company’s exams. Your follow up appointment were never hurried and I have been completely satisfied with your expertise in the hearing field.Upon my initial examination, John found two filters that came off my previous pair of old aids that never worked properly for me, so I stopped using them. My ears were supposedly cleaned by a hearing specialist two months prior to my visit to Newcastle Hearing and they did not even see them. I wonder how long they were there.Your assistant was very helpful in helping me fill out the necessary paper work and also pointing out that if I needed help with paying for the hearing aids, she would put me in touch with a company that would provide financing.I will be recommending you to everyone I know who needs hearing attention."
Isobel R.
Keswick, ON
"Unlike your eye sight, you do not realise how much hearing you can lose over the years. After constant persuasion from my wife about my not hearing what she is saying, she made an appointment with Newcastle Hearing Solutions (John Thistle). This company was recommended highly through a friend of ours. I was thoroughly impressed by John Thistle on how he took the time to explain all the methods in which the testing would consist of and explain how may hearing loss rated on a chart. We were never rushed during our appointments, both with the actual testing and fitting of my new aids.At the time of the exam, my ears were cleaned of all wax buildup (which he also provides) that I had accumulated and rechecked when we picked up my hearing aids. This impressed me. I was quite surprised at how much of my hearing I had lost until I put my new hearing aids in. Newcastle will make a follow up appointment with you a couple of weeks after you receive your hearing aids to make sure they are fitting you correctly and there are no discomforts or concerns.Your associate is very pleasant and helpful to our needs. She is extremely familiar with insurance forms process for company benefits. Newcastle Hearing can also put you in touch with a company, that they have researched, that will be open to their clients concerns financially and work out a plan that suits your income.I highly recommend Newcastle Hearing and the attention John provides for his patients.Thank you."
Randy M.
Whitby, ON
"I love my hearing aids!"
Rex P.
Newcastle, ON
"For me, Newcastle Hearing Solutions was the light at the end of the tunnel. When I was told by others they couldn’t help me, John and his staff DID. NHS definitely put my needs first!! Others were just trying to sell a product. Great spot, wonderful staff."
Kate G.
Cobourg, ON
"As an expression of our appreciation, my family and I would like to say thank you very much to everyone that was involved in working with my father and I while selecting his new hearing aid. You and the rest of the staff treated us with respect and understanding. The comfort level that we were provided reassured us that going to your team was the correct decision. The information we were provided was clear and well laid out. It is amazing to see how much technology has improved over a short period of time, as well as how much this technology can improve our lives. The improvement is not only with the individual, but with the people around them as well. Thanks again!"
Terry H.
Cobourg, ON
"We want to give John Thistle the Highest possible recommendation. John has helped my wife and I hear better for the last six years. I have suffered a severe hearing loss for several years. Over that time I have seen five different audiologists for tests and new hearing aids. All were helpful in improving my hearing. But John was the only one to understand and explain my hearing loss with the ability to help me hear significantly better."
Jack B.
Wellington, ON
"I have been wearing hearing aids for approximately 25 years. All of these years I have used a hearing specialist in Oshawa. I was always very happy with the service I received from this business.I decided due to not wanting to go into Oshawa for testing, service etc. to try our new specialist in town. John Thistle at Newcastle Hearing Solutions has been absolutely wonderful. He has taken the time to explain so much to me. I must admit my hearing is quite a challenge, but John met the challenge head on. As John has his own hearing issues he is very understanding. I would recommend you give John a try if you have a need for hearing aids, or have questions about your hearing. I must add his receptionist is wonderful too!"
Mary Kay W.
Newcastle, ON
"I walked into Newcastle Hearing Solutions today after directions to another hearing location were mixed up. I am 38 and have been dealing with audiologist and hearing centres my whole life. Today I walked into amazing customer service, care and genuine concern. What was an emergency in my case with a missing right hearing aid and puppy chewed left, John creatively offered a solution on the spot and Jenn set me up as a new client. He ensured appointments will be nothing like the month waiting times I am used to. I left with happy ears. Tears! I will be referring everyone I know who’s struggling with their current hearing services. Thank you!!!"
Carri C.
Bowmanville, ON
"Was very impressed with my hearing appointment yesterday. You were very informative and thorough. I would highly recommend your services. Thanks so much."
Patti E.
Newtonville, ON
"I can’t praise them enough, you feel like you are the only patient they have and John is a person I would welcome into my family. I look forward to my visits, next one in April, and many, many years of helping!"
Patricia W.
Newcastle, ON
"Late last Friday afternoon, I needed help because my ears were almost completely blocked. Jennifer arranged for me to get a late afternoon appointment almost immediately. I was very impressed with John’s professionalism and skill in dealing with my problem plus the way he carefully explained what he was doing to remove the ear wax which was blocking my hearing. I could be a bit daunting otherwise. I learned that we have be most advanced equipment in Canada right here at Newcastle Hearing Solutions. Thank you John!"
Mary M.
Newcastle, ON
"Thanks again John for helping us with our child's hearing needs.  Amazing customer service. I highly recommend them to anyone needing hearing aids or tests."
Liane W.
Bowmanville, ON
"John and his staff were Very friendly and informative. I haven't even gone for my appointment yet and I'm so impressed with the way John came to me and made me feel comfortable with talking about hearing loss. I will come back and inform anyone that wants to know about any of my feeling about their business. Thanks."
Michael H.
Newcastle, ON
"Amazing experience! from Jennifer the receptionist to meeting with (John). I felt right at home. He took his time and actually answered questions honestly and was extremely helpful! Thank you for cleaning my ears and making me feel so at ease with my "sensitive" ears.I will definitely will be back and will refer any of my clients and friends too!"
Kate F.
Newcastle, ON
"John is a fantastic person to go to for all of your ear and hearing needs."
Pamela V.
Newcastle, ON
"I am new to the area. I booked an appointment to get a new set of Musician's ear plugs and to have my hearing tested for the first time in over 15 years. I was very impressed with the service I received... I was not rushed in any way... my questions were answered fully. I would happily recommend their services!"
Shirley P.
Newcastle, ON
"Late last Friday afternoon, I needed help because my ears were almost completely blocked. Jennifer arranged for me to get a late afternoon appointment almost immediately. I was very impressed with John’s professionalism and skill in dealing with my problem plus the way he carefully explained what he was doing to remove the ear wax which was blocking my hearing. I could be a bit daunting otherwise. I learned that we have be most advanced equipment in Canada right here at Newcastle Hearing Solutions. Thank you John!"
Mary M.
Newcastle, ON
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